To the chagrin of a few of my counterparts, that sometimes means downplaying technology, as I did recently for The #Financial Brand. In that article, I wrote about the need to consider a truly holistic approach, one that focuses not just on technology and software, but on the people and processes that will be most affected by the upgrades. Clients are often surprised when I tell them that it’s not all about “the technology.” We sell the industry’s best terminals, and we can facilitate tasks from deposit automation to cash recycling to biometric identification, but for a #self-service channel to be truly successful, terminals can’t simply be installed and forgotten.
I spend my days evangelizing Diebold’s breadth of products and services to financial institutions around the globe. My main goal is to encourage smart branch transformation initiatives – which can (and should) mean very different things to different financial institutions.